Turant Click-to-Call connects support agents to customers with a single button — straight from the ticket. No dialing, no softphones, no VoIP setup.
Agents juggle multiple windows, copy numbers between systems, and lose minutes per ticket — minutes that add up across the team.
Copying numbers from the ticket, opening another app, and typing them in adds friction to every call.
A single mis-typed digit means the wrong customer picks up — wasting the agent's time and frustrating two people at once.
VoIP apps, SIP clients, and headsets need installs and IT support. Most agents just want to use a normal phone.
Click "Call" on any ticket — Turant rings the agent first, then bridges the customer in. No dialing, no apps to install.
Every ticket in Smartdesk gets a Call button — agents act on a customer issue in one step.
One click sends both phone numbers to the Turant telephony API, which sets up the call for you.
Turant calls the agent first. When they pick up, the customer is dialed and bridged in automatically.
No VoIP, no SIP, no softphones. Works with the phones your agents already have.
Phone numbers are passed safely between Smartdesk and Turant — never exposed to the agent's browser.
Add the Call button in Smartdesk, point it at the Turant API, and you're ready. No new hardware.
The full Click-to-Call flow runs in five quick steps — no manual dialing anywhere.
Any team where agents move between customer cases all day and the dial pad is the bottleneck.
Book a short demo and see Click-to-Call running inside your own ticket workflow.
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